Processing, Delivery, Return Policy
We provide shipping services to all parts of Rourkela, Odisha, India including remote locations, and we ship for 6 days a week.
Orders placed after 12 noon IST on any day are processed the next day. We do not process orders on Sundays and on National Holidays.
We also take orders for on demand supply. In case you need a book urgently then we can send you the book within 24 hours for which extra charges may apply.
Estimated Delivery Time:
Our standard shipping time is within 24 hours. For shipping to a remote location, the delivery may depend on the area or the location where the order is to be delivered. In case none of our shipping partners delivers to your area, then we can send your order through parcel by India Post. The orders sent through India Post cannot be tracked and it may take up to 10-15 days for the parcel to reach you in extreme cases.
Tracking Your Order:
We use the best shipping partners in India. They provide Fast, Secure and Reliable delivery service. To track your orders you can visit the site of the relevant shipper. We use the services of DTDC, Track On, Professional, Bluedart, Delhivery etc..
The Book Man India Ltd. provides 7 Day Replacement guarantee. Orders once placed with us cannot be modified or clubbed with any other order. We use the best packaging methods for securing the orders of any damage as well as the services of the best shipping partners to ensure that the orders reach you in good condition. Though we make sure that the order is undamaged, we do not take any responsibility for the damages caused to your order while in transit.
If you have received a damaged/ defective book or it does not comply with the specifications as per your original order, you are required to get in touch with us by dropping an email to firstname.lastname@example.org. If possible send us the image of the order as an attachment with the email. You can get your order replaced only once without any extra charge and we will send you the replacement only when we have received the book/books back from you.
You can cancel your order online before the book has been shipped. You need to submit the cancellation request within 12 hours of placing the order and in such a case your entire order amount will be refunded. If you have paid for the order using Credit and Debit cards then the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once your order has been cancelled, it will take 8-10 working days to process the refund into your bank account. Please note that working days do not include Saturdays, Sundays and other bank holidays. In case you have paid for the order using DD then you can notify us with an email or a phone call mentioning the account number in which you want your money to be refunded back.